Active Listening
80/100Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Information technology / federal career guide
SOC 15-1232
Computer User Support Specialists career data
Wages, employment, skills, and education-program connections for community-college planning.
- Median annual wage
- $61,860
- National OEWS, May 2025
- National employment
- 717,190
- Estimated jobs, not projected openings
- 10th–90th percentile
- $40,980–$100,540
- National annual wage range
- Mapped program classes
- 3
- Official CIP–SOC crosswalk records
Occupation definition
What this occupation covers
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Decision prompt
Can learners see a route from foundational support work into networking, systems, or cybersecurity?
Curriculum evidence
High-importance O*NET® skills
Importance scores are normalized to a 0–100 planning scale from the active O*NET® database importance records.
Reading Comprehension
80/100Understanding written sentences and paragraphs in work-related documents.
Speaking
80/100Talking to others to convey information effectively.
Critical Thinking
75/100Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving
72/100Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Knowledge
Knowledge areas to review
Technology
Tools named in O*NET® data
Program connections
Education programs mapped to this occupation
The NCES crosswalk connects SOC 15-1232 with 3 CIP classifications. These mappings support exploration; they do not promise employment or licensure.
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